Refund policy

Return & Refund Policy

At Florsia, your satisfaction is important to us. If you are not fully satisfied with your purchase, this policy explains how returns and refunds are handled.

1. Return Eligibility

We accept returns under the following conditions:

Return requests must be submitted within 30 days of delivery
Items must be unused, unassembled, and in their original condition
Items must be returned in original packaging

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items
Custom or made-to-order products (if applicable)
Items damaged due to misuse, improper care, or normal wear

3. How to Initiate a Return

To request a return, please contact us at support@florsia.com with your order number and reason for return. Our support team will provide return instructions if your request is approved.

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. Shipping fees are non-refundable.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method
Please allow 5–10 business days for the refund to appear, depending on your payment provider

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of the product and packaging. We will arrange a replacement or refund where appropriate.

7. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.

8. Late or Missing Refunds

If you have not received your refund after the stated processing time, please check with your payment provider or bank. If the issue persists, contact us at support@florsia.com.