Shipping policy

Shipping Policy

Thank you for shopping with Florsia. This Shipping Policy explains how we process, ship, and deliver orders placed on florsia.com.

1. Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).
During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Time (Estimated)

Shipping times are estimates and may vary by destination, carrier performance, and customs processing.

Standard Shipping: 7–15 business days (estimated)
Remote Areas: deliveries may take longer

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

4. Tracking

Once your order ships, you will receive an email confirmation with tracking information (when available). Tracking updates may take 24–72 hours to appear after shipment.

5. Address Accuracy

Please ensure your shipping address is complete and accurate. Florsia is not responsible for delays, failed deliveries, or additional fees caused by incorrect or incomplete addresses provided at checkout.

6. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties, taxes, or import fees. These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

7. Delays

We are not responsible for shipping delays caused by circumstances outside our control, including (but not limited to) carrier disruptions, weather events, customs delays, or peak-season volume.

8. Lost or Missing Packages

If your tracking shows “delivered” but you have not received the package, please check with household members, neighbors, and your local carrier first. If you still cannot locate your package, contact us within 7 days of the delivery scan so we can assist you.

9. Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with clear photos of the product and packaging so we can help resolve the issue.