Shipping policy

We want your Florsia order to arrive safely, with clear information about shipping costs and delivery times before you buy.

Delivery destinations

We ship to the destinations supported at checkout. Enter your delivery address to see whether shipping is available and to review the shipping charge before paying.

If no shipping method is available for your address, please contact support@florsia.com before placing an order.

Shipping charges

Standard shipping is US$7.99 for orders below US$79 and free for orders of US$79 or more in eligible delivery areas.

These amounts are stated in US dollars. If you shop in another supported currency, review the applicable shipping charge and order total displayed at checkout before completing your purchase.

Any special promotional shipping conditions will be explained with the offer.

Order processing

We usually prepare orders for dispatch within 1–3 business days, excluding weekends and public holidays.

If we cannot dispatch your order within this period, we will contact you with an update. For a material delay, we will explain the available options, including cancellation and a refund where applicable.

Estimated delivery time

Standard shipping usually takes 5–12 business days after dispatch. This is separate from the order processing time above.

Delivery times are estimates. Customs checks, public holidays, seasonal demand and carrier disruptions can affect arrival dates.

If you need an item for a particular occasion, please contact us before ordering. Delivery by a specific event or holiday is not guaranteed unless we expressly confirm it.

Import duties and taxes

Applicable import duties and taxes for the destinations we serve are covered in the amount you pay at checkout. You should not have to pay an additional import charge when your order is delivered.

If a carrier requests an unexpected customs payment, please email support@florsia.com with your order number and a copy of the request before paying. We will investigate and help resolve the issue.

Dispatch and tracking

Orders may be dispatched from mainland China or Hong Kong, depending on stock availability.

We will email tracking information when it becomes available. Tracking updates may take time to appear after a shipment is registered with the carrier.

Address changes

Please check your delivery address carefully before ordering. If you notice an error, contact us as soon as possible. We will try to help, but address changes may not be possible once an order has been dispatched.

Damaged or missing deliveries

If an item arrives damaged, please contact us within 7 days of delivery where possible. Include your order number and clear photographs of the item and packaging, and keep the packaging while we review the issue.

If your parcel appears to be missing, or tracking shows delivery but you have not received it, contact us as soon as possible so we can investigate with the carrier.

The 7-day reporting request does not limit your rights under applicable consumer law. Please see our Returns & Refunds Policy for further information.