FAQ

About our pieces

Are the flowers real?

Our flowers are decorative porcelain pieces, rather than fresh or preserved flowers. They do not need watering.

Is the vase included?

Please check the individual product description for exactly what is included, including the vase and number of flower stems.

Will my piece look exactly like the photographs?

Hand-painted finishes can vary slightly in colour and brushwork. Please refer to the individual product photographs and description when choosing your piece.

How should I care for porcelain flowers?

Display them on a stable surface and handle them gently. Dust carefully with a soft, dry brush, supporting delicate petals as needed. Avoid pulling or lifting an arrangement by its flowers.

Are your cups and tableware dishwasher or microwave safe?

Care requirements vary by item and finish. Please follow the instructions on the individual product page.

Orders & assistance

What should I do if my order arrives damaged?

Please contact us with your order number and clear photographs of the item and its packaging. Keep the packaging while we review the issue and help with the next steps.

Can you help me choose a piece?

Of course. Use our Contact page to tell us what you have in mind, such as a favourite colour, a space in your home, or a gift occasion.